the current economic climate we thought it would be a good idea to explain
a little of how we operate to give you assurances of our commitment to
you. We are a small company (established 2005) and sell from stock
that we have in the UK. If something is out of stock we will
show this on our website. If a product suddenly goes out of stock before
we have chance to update our website, we will contact you to explain the
situation and give you a realistic timescale for us to fulfil your order.
We hear scary stories where items are ordered online, payment is taken
but the items never arrive. We will never do this to
our customers, if we can't send your order to you then we don't process
does delivery take?
Kits are usually
dispatched within three working days via Parcelforce or UPS. We aim to complete assembled items in around 28 days although this can increase during the busy summer months.
Unfortunately due to new restrictions with parcel size, we can no longer send single Muskoka Chairs fully assembled. Orders for single Chairs can still be Oiled or Painted and we will send them as Part-Assembled so there is minimal re-assembly required. Orders for two or more chairs would normally be sent fully-assembled on a pallet (kerbside delivery, please let us know if this may be a problem).. We
use a 48hr delivery service Monday to Friday for larger items and for smaller items we use the Royal Mail or Hermes. We will advise you when
your order is dispatched as items will need to be signed for. If you are
not available the Courier will normally leave it with a neighbour or post
a card to rearrange delivery (please note that your parcel
will only be held by the Courier for a certain number of days before the
parcel is returned to us, if this happens unfortunately we will have to
charge you for the delivery). .
the cost of delivery?
We offer FREE delivery on orders £50 and over to mainland UK (not including Scottish Highlands). For orders under £50 there is a £3.95 delivery charge.
For deliveries to the Scottish Highlands & Islands (which are classed as postcodes AB31, AB33-38, AB45, AB52-56, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 & ZE), there is a £10 charge per parcel, and deliveries to UK Islands and Northern Ireland has a £15 charge per parcel. A parcel covers delivery of up to 2 chair kits and 2 footstool kits for example.
Our assembled Muskoka Chairs can
only be delivered to mainland UK (not Scottish Highlands and some remote areas). Depending on where you are we may be able to arrange delivery for an additional charge, so please either contact us or we will advise you if you fall into this category when we receive your order.
Saturday delivery is available for
an additional charge of £15 per parcel for all items apart from assembled chairs. Assembled chairs can be deliveried on a Saturday for an additional charge of £35.
Deliveries outside the UK
We are normally happy to send Kits to countries outside of the UK but at the moment we are not accepting any orders until deliveries settle down and we are happy that the processes are working properly. We will list costs here when we're sending again but please contact us if you'd like to be kept informed about this.
is it to assemble a Kit?
If you can use a screwdriver
then you should have no problem assembling it and if you have a powered
screwdriver it'll be much quicker. One of our customers, a lady in her
80's, bought a kit at a show and made it herself by the following morning.
A record set by one of customers was 29 minutes although we would say
it normally takes 1-2 hours. Should you get into difficulties, we're just
a phone call away.
I choose Pine or Cedar?
Firstly, it depends on your
budget. Pine is cheaper than Cedar and if looked after will give you many
years of enjoyment. Western Red Cedar is
a superior wood (not to be confused with European Redwood which is a variety of Pine) and should last three to four times longer than pine
without looking after it. Secondly,
it depends what you want to do with it. If you want to paint it then pine
could be a better choice as you have to be careful what type of paint
you use on cedar (you can get tanning showing through). Thirdly, the size
of the chairs. Our Western Red Cedar chair is the largest in our range.
seen other chairs like this which are more expensive, why are yours cheaper?
Mainly because we offer them
as kits, so you make a saving by assembling it yourself. We work directly
with a family operated mill in Canada who employ local people so you can
be assured that the low price isn't due to child/slave labour (if you
see cheaper chairs, ask where they are made). We are a small company so
you're not paying for loads of staff. Our low prices are also NOT due
to inferior wood. Our wood is grown in Canada which means that the wood
is grown longer due to the climate and is therefore stronger.
are your chairs in comparison to others?
Although other chairs may look
similar they are not the same (unless our chairs have been copied!). All
chairs in this style will have slight design differences such as width
of the paddles, curved back, chair angle, different size slats, and even the smallest change can make a huge difference to the level of comfort. When we found these
Muskoka Chairs we thought they were the most comfortable out of all the ones we
tried and judging by our customers' comments they are all in agreement:
"Just wanted to let you know that I have been
enjoying sitting watching the sun go down in my new Red Cedar Muskoka
chair, received as a birthday present. The wood finish is good and assembly
was straightforward with clear instructions. I
have been keen on this style of chair since coming across them in Maine
years ago but, as you say in your literature, yours is the most comfortable.
It fits me like a glove and feels more comfortable than an upholstered
you so much for my chair, it is fantastic."
"Thank you, the chairs have arrived and they are great."
"My wife was so pleased she burst into tears."
"Just wanted to say how much we love the chairs, they are so comfortable
and such a great idea."
"The Chairs arrived
this morning and we are thrilled with them. I have had a great afternoon
with my electric screwdriver, putting them together, by the second time
I flew through the construction. I am just about to enjoy my first Gin
& tonic in one now. Thank you."
and fantastic service."
"Even more comfortable than the ones we sat on in Nova Scotia."
If you have any
other questions please e-mail us at firstname.lastname@example.org